PRIVACY POLICY AND PERSONAL DATA PROTECTION

INTRODUCTION

At KATHEARTH, its subsidiaries, and strategic business units: KATHCHEMICALS, KATHWATER, KATHENERGY, KATHSOLUTIONS, KATHKNOW, and CRICKET, we are committed to protecting our users' privacy and complying with all legal provisions related to personal data protection in any country. This Privacy Policy and Personal Data Protection describes the types of personal information we collect, how data is collected, the purpose of the collection, the sharing of personal information, the use of cookies and tracking technologies, users' rights, and the security measures we implement.

TYPES OF PERSONAL INFORMATION COLLECTED

We collect various types of personal information from our users, including but not limited to:

• Contact information: name, email address, phone number, postal address.

• Identification information: identification number, date of birth, nationality.

• Financial information: credit or debit card details, banking information.

• Usage information: data on how users interact with our website, products, and services.

• Technical information: IP address, browser type, operating system, and information about devices used to access our services.

HOW DATA IS COLLECTED

We collect personal data from our users through different methods, such as:

• Direct interactions: when users fill out forms on our website, register to receive our services, participate in surveys, or communicate with us.

• Automated technologies: we use cookies and other tracking technologies to collect information about the use of our website.

• Third-party sources: we may receive information from business partners, service providers, and other external sources.

PURPOSE OF DATA COLLECTION

The personal information collected is used for the following purposes:

• Service provision: to provide and manage our products and services, process transactions, and respond to user requests.

• Service improvement: to analyze and improve the quality of our products, services, and website.

  Communication: to send important information, updates, and promotions related to our services.

• Security: to protect our users and prevent fraud and unauthorized activities.

  Legal compliance: to comply with our legal and regulatory obligations

SHARING OF PERSONAL INFORMATION

We do not share our users' personal information with third parties, except in the following circumstances:

• Service providers: we share information with companies that provide services to us, such as payment processing, data analysis, and technical support.

• Legal obligations: when necessary to comply with the law, regulations, legal processes, or governmental demands.

• Business transfers: in the event of a merger, acquisition, or sale of assets, users' personal information may be transferred as part of the agreement.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and other tracking technologies to enhance the user experience on our website. These technologies allow us to:

• Remember user preferences and settings.

• Understand how users interact with our website and services.

• Personalize content and offer relevant advertising.

Users can manage cookie preferences through their browser settings, although disabling cookies may affect the functionality of the website.

USERS' RIGHTS

Our users have the following rights regarding their personal information:

• Access: the right to obtain confirmation of whether we are processing their personal information and to access such information.

• Rectification: the right to request the correction of inaccurate or incomplete personal information.

• Deletion: the right to request the deletion of their personal information under certain circumstances.

• Restriction of processing: the right to request the limitation of the processing of their personal information.

• Portability: the right to receive a copy of their personal information in a structured and commonly used format.

• Objection: the right to object to the processing of their personal information for legitimate reasons.

To exercise these rights, users can contact us through the details provided in the contact section.

SECURITY MEASURES

We implement technical and organizational security measures to protect our users' personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Use of encryption to protect sensitive information transmitted online.

• Access control and authentication to limit access to personal information to authorized employees and service providers.

• Regular monitoring and auditing of our security systems and processes.

• Continuous training for our staff on security and data protection practices.

CONTACT

If you have any questions or concerns about our Privacy Policy and Personal Data Protection, or if you wish to exercise your rights, please contact us through:

• Email: contact@kathearth.com

• Phone: +52 55 3682 3652

• Address: Av. Jesús del Monte 39, Piso 2, Int.2B, Jesús del Monte, C.P. 52764, Huixquilucan, Edo. Méx., México.

UPDATES TO THIS POLICY

We reserve the right to update this Privacy Policy and Personal Data Protection at any time. Any changes will be posted on this page, and users will be notified through appropriate means. We recommend reviewing this policy periodically to stay informed of any updates.

We appreciate your trust in the KATHEARTH group and are committed to protecting your privacy and personal data.